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hvoss (Herefordshire Voluntary Organisations Support Service)


The spread of COVID-19 (Coronavirus) is a concern for all of us.


   Resources for local Community Sector organisations

Whilst there's a lot of information available, there's not a lot of advice tailored to the needs of small, local community sector organisations. hvoss has produced some initial information, signposting and guidance which aims to: -

1. Direct you to current information that is available

2. Fill some of the gaps

3. Look at the issues and potential impacts on local community sector organisations 

4. Explore what local community organisations can do now and communicate what hvoss and others have been doing 


Strategic co-ordination - hvoss role

hvoss is working as part of the 'Talk Community Herefordshire COVID-19 Response' to help ensure all members of the community are supported, for as long as is needed. hhvoss is working with Herefordshire Council to develop effective coordination. 

For up to date local information on COVID-19 click here.

Herefordshire Council has sent a letter to every household in the county regarding COVID-19.

Please call the helpline 01432 260027 if there any gaps in your own planning or somebody who you know is in need. You can also email 


Register as a volunteer

We are helping to connect those in need with those who can offer support. Herefordshire Council are registering and co-ordinating all volunteers. To volunteer please go to: -


Local community resilience

Local community action is well underway. The models of support are likely to be very different in each area. Informal and formal support are being developed by local volunteers, charities, community anchor organisations. Parish Councils and other community leadership structures. We believe local, well coordinated action will be critical in achieving resliient and sustainable support.   

Recognising our own limited capacity, and the scale of the challenges ahead, hvoss is working to ensure there is a centrally resourced, robust mechanism ihat allows that action to happen in the most effective way

We believe the most resilient and sustainable models will be those serving local geographies. and fully involving statutory services and all key partner agencies.

Key to this model are 'Local Organisers' and 'Link Workers' functions to ensure all in the community remain safe and well.


Be a good neighbour

Thousands of Herefordshire residents are helping people who are staying at home. This is great, but people aren’t always sure where to start and some are worried about safety or fraud. In these uncertain times, here are some tips:

  • Keep it local and manageable 

  • Don’t try to cover more than you realistically can sustain – this might last for months

  • Stick to a patch you know well

  • Keep to where people will recognise you and trust your offer is genuine

  • Don’t get into personal care or going into people’s houses – be assured that other agencies are looking at this

  • Keep it to essentials so we are talking pence not pounds and don’t expect or ask people to pay for support, if they insist, suggest they pay you back later ‘in kind’ when they are well

  • Keep an eye out for fraudsters - Contact the police or ring 111 if you are concerned about anything you have seen

  • Follow the advice, and don’t pass on germs

This form can be used and adapted to make contact with your neighbours. Please only use this in your local area so that the people you are offering to help will either know you or where you live.


Communication with residents

All households will be receiving a letter soon explaining the actions Herefordshire Council is taking on behalf of our community.


How COVID-19 is affecting your organisation

hvoss is here to assist Community Sector organisations and our members at this time. Please contact Will Lindesay or Richard Betterton to discuss how we can help you. 


The Charity Commission 

Help running your Charity at this time. Click here.


Filiing Extentions - Charity Commission & Companies House 

If you need an extension to file accounts and/or annual returns contact the Charity Commission.

If you are a company and you need more time to file your accounts, you should act before your filing deadline.


Government - Worker Support packages

Guidance to help with running your charity during the Coronavirus (COVID-19) outbreak including packages to support workers and the organisations supporting them. 

Job Retention Scheme guidance 


National Association for Voluntary and Community Action (NAVCA)

hvoss is a member of NAVCA. Here you can find a range of vital resources and updates.


NVCO KnowHow

NCVO has allowed public access to their KnowHow resources to help you and your organisation at such an important time for the running and governance of your charity.


Hereford Diocese & Church of England

Has produced the following summary document in relation to Government Financial Measures

Funding for the Community Sector and local action

The National Council for Voluntary Organisations (NCVO) predicts a loss of £4.3bn in charity sector INCOME over the 12 weeks starting 20th March 2020. 

A cross party group of MPs and peers have written to the Chancellor of the Exchequer asking for urgent action to be taken to support charities, voluntary organisations and social enterprises. As a member of NAVCA, hvoss is fully supporting this action.

The letter asks for urgent direct action to protect our sector at this time. In response to similar local concerns, hvoss has written to Jesse Norman MP and Bill Wiggin MP to ask for their support and action to address the financial crisis facing the local Community Sector.

Other plans are in development to help access emergency funding support to sustain your organisation and to assist communities to take action. Further updates will be provided as soon as funds are made available.


City of Hereford Rotary Club - Fund to support Local Action

We are working in partnership with City of Hereford Rotary Club to provide access to immediate financial support and local action in response to community need. Further information and how to donate can be found here


Herefordshire Community Foundation and National Emergenices Trust Coronvirus Appeal Fund

From Monday 30th March, the Herefordshire Community Foundation will be accepting applications for grants from the National Emergencies Trust Coronavirus Appeal Fund.    Groups in Herefordshire will be able to apply for support from this fund to help people and communities affected by the Coronavirus outbreak.  Monetary grants will be available to local charities and group, not individuals.  Eligible organisations include but are not limited to 

  • registered charities, including charitable incorporated organisations 

  • constituted organisations and non-registered charities

  • community interest companies and community benefit societies (Community Foundations can use their own policy)

  • parish and town councils (if the funded activity is not deemed part of their statutory duties)

  • Parent Teacher Associations (PTAs) 

  • Churches and other religious organisations (if the funded activity is not deemed to be proselytising).

  • Other voluntary community organisations or those not constituted but deemed appropriate by the Community Foundation under this Programme

More information will be available from Monday 30th March at

The National Emergencies Trust Coronavirus Appeal is raising money to support grassroots organisations that have a crucial role in helping some of Herefordshires most vulnerable people.  The Big Give is match funding so your donation will be doubled.


Charities Aid Foundation

CAF has launched a small grants scheme for smaller charitable organisations. It’s for grants of up to £10,000 for smaller organisations affected by the virus outbreak. The link with all the details is here:


This page will be regularly updated.

Last updated 30th March 17:24